Refund policy
ONLINE STORE PURCHASES
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Return Window
Items may be returned within 14 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase (order confirmation or receipt).
Non-Returnable Items
The following items are not eligible for return, regardless of condition: perishable goods (including loose-leaf tea and tea-inclusive gift sets), custom or personalized products, items marked "Final Sale" at the time of purchase, and gift cards.
How to Start a Return
To initiate a return, please contact us at info@tea-dealers.com with your order number and the reason for the return. Once approved, ship the item to: 90 Hudson St, Retail Store, New York, NY 10013, United States. Return shipping costs are the customer's responsibility, except when the item arrived defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon receipt and contact us immediately at info@tea-dealers.com if an item is defective, damaged, or incorrect, so that we may arrange a replacement, exchange, or full refund — including return shipping — at no cost to you.
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original for a refund and place a new order separately. Items purchased to replace a returned item are considered final sale.
Refunds
Once your return has been received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 2-3 business days; please note that your bank or card issuer may require additional time to post the refund.
International and European Union Orders
Customers in the European Union are entitled to the same 14-day return period described above, consistent with the minimum right of withdrawal under the EU Consumer Rights Directive.
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IN-STORE PURCHASES
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Return Policy: Store Credit Only
Items purchased at our retail location may be returned within 14 days of purchase for store credit only, issued as a gift card for the original purchase amount and valid indefinitely. Cash and card refunds are not available for in-store purchases except as described under "Defective or Incorrect Items" below. To be eligible for store credit, the item must be unused, in its original packaging, and accompanied by a receipt or other proof of purchase.
Defective or Incorrect Items
If an item purchased in-store is defective or was provided in error, you are entitled to your choice of a full refund to the original payment method, a replacement, or store credit. Please bring the item and your receipt to the store, or contact info@tea-dealers.com to arrange a mail-in return.
Non-Returnable Items
As with online purchases, perishable goods, custom or personalized products, items marked "Final Sale," and gift cards are not eligible for return or exchange in-store, except where defective.
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Contact Us
For questions about this policy or to start a return, please contact us at info@tea-dealers.com.